About

Australia (Express Post)

To receive your order in time for Christmas, we recommend placing express orders by 23 December (metro areas) or 22 Decemeber (WA, TAS, NT & regional areas).

International orders

International express cut- off dates vary by destination. We recommend ordering early mid December for best chance of Christmas delivery.

Our bags have detailed measurements are listed on each product page to help you choose the perfect fit for your lifestyle.

If you have questions about size or capacity, feel free to get in touch, we’re happy to help.

Mood Muse pieces are designed with love and built to last, but like all elevated accessories, they deserve thoughtful care.

To keep your bag looking its best:

• Gently blot clean with a soft, damp cloth

• Avoid getting the bag wet, especially the hardware

• Store in its dust bag when not in use

• Keep out of direct sunlight and away from heat or humidity

• Avoid contact with oils, perfumes, or harsh chemicals

Please note: The rivets and hardware on our bags are delicate and may tarnish over time, especially if exposed to water or moisture. To maintain their original finish, avoid getting them wet and always store your bag in a cool, dry place.

Yes, all Mood Muse bags are crafted from premium, genuine leather. We select high-quality materials that are intentionally soft and natural to create that effortless, lived-in luxury feel.

Each Mood Muse piece is unique. Due to the natural qualities of leather and suede, slight variations in colour, grain, and texture are normal and to be expected. These differences aren’t flaws. They’re part of the bag’s character and individuality.

We love mixing textures, and many of our styles feature suede or raw-edged leather. These materials are more porous and can show natural variations or markings. Again, this is part of their charm and not considered a fault.

No, slight markings, subtle creasing, or soft scuffs can naturally occur during the production process or in transit. We inspect every piece carefully to ensure it meets our quality standards, but please know: Mood Muse bags are not mass-produced or overly treated. Small quirks are part of what make each one unique.

Yes, Due to the soft, untreated nature of our leathers (especially lighter tones), colour transfer is possible both to and from your bag. Please take care when wearing with dark denim or dyed clothing, and avoid resting your bag on coloured fabrics or printed materials for extended periods.

It can happen, especially with light-coloured or delicately finished leather. These bags aren’t heavily sealed or coated in plastic, that’s part of their luxury feel. To avoid this, always blot gently and use a clean, dry cloth. We recommend consulting a leather care specialist before attempting any cleaning.

Avoid overfilling, which can distort the shape

• Store in its dust bag when not in use

• Keep away from oils, perfumes, and harsh chemicals

• Use a soft, dry cloth to spot clean — never scrub

• Be mindful around water, dark clothing, and ink (as these can mark or stain)

Due to the natural materials used and the artisanal nature of our products, returns will not be accepted for minor variations in leather, suede, stitching, or finish that are within our quality standards. Please read our product descriptions and care notes carefully before purchasing.

Unfortunately, we do not accept returns on used or worn bags. To be eligible for a return, the item must be unused, in original condition, and returned in its original packaging within our 14 day return window. For full return details, please refer to our Returns Policy.

Mood Muse jewellery is made to elevate your everyday, but it also needs a little love to stay looking its best. To preserve the finish and longevity of your pieces:

• Avoid water, sweat, and humidity. Remove before showering, swimming, or exercising

• Store in a cool, dry place (preferably in a soft pouch or jewellery box)

• Avoid direct contact with perfumes, lotions, and sprays

• Wipe gently with a soft cloth after wear to remove oils and residue

Note: Our jewellery may feature plated metals or delicate finishes. With proper care, your pieces will maintain their shine and edge season after season.

We aim to dispatch all orders within 1–3 business days. Once your order has shipped, you’ll receive tracking details via email. We currently ship Australia-wide using Australia Post.

Yes, we do offer international shipping rates and delivery times will be calculated at checkout based on your location.

We hope you love your Mood Muse piece, but if something’s not quite right, we gladly accept returns within 14 days of delivery.

Items must be unused, in original condition, and returned with tags and packaging.

To start a return or exchange, simply email us at hello@moodmuse.com.au with your order number and reason for return.

Please note: return shipping costs are the responsibility of the customer unless the item is faulty.

Yes! We offer Afterpay at checkout so you can shop now and pay later in four easy installments.

Our suede bags are crafted from genuine, dyed suede. As with all natural suede leathers, some colour transfer may occur, particularly during initial wears and when worn against light- coloured clothing.

This is a natural characteristic of suede and will lessen over time. We highly recommend applying suede protector spray before first use and avoiding prolonged contact with light fabrics.

For US customers, orders under $800 USD are not subject to import duties or taxes and will not incur additional charges upon delivery.

For Australian customers, no duties or import taxes apply.

For all other international orders, duties, taxes, and import fees may be charged upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer.

Mood Muse is not responsible for any customs fees, duties, or taxes incurred on international shipments. If a parcel is refused due to unpaid customs charges and returned to us, original shipping costs are non-refundable and return shipping fees may be deducted from the refund.

Please ensure your shipping address and contact details are correct at checkout, as Mood Muse cannot be held responsible for delivery issues resulting from incorrect information.

Orders cannot be cancelled or changed once they have been processed or shipped.

Please contact us immediately if you need assistance.

Refused Shipments

If a parcel is refused and returned to us, original shipping costs are non- refundable.

Return shipping fees and any associated costs will be deducted from the refund.

Mood Muse bags are made from genuine leather and suede. Natural variations in texture, grain, and colour are normal and part of the unique character of each piece.

These are not considered faults.